![]() This shows how unexpected issues can crop up with anything related to technology so please use this as a reminder to have a point of sale partner/vendor/VAR that you can rely on for ongoing support after your point of sale system is up and runningĪs this may prevent you from being able to fully tender credit and debit card transactions, the following options are available:ĭisable new updates to Windows 10 until the issue is tested as resolved Heartland does not have any information on when they expect the issue to be resolved but we are conversing with them and will update this page when resolution information becomes available Website for credit card processing is not SHA-2 compliantĪt this point, the issue is specific to Heartland as Mercury and TSYS appear to be functioning normally ![]() Operating System: Windows 10 with September 2016 update installed Just when everything appeared to be sorted out related to the new SHA-2 security requirement, a recent Windows 10 update has caused some new problems.īecause of this Windows 10 update, error messages may appear in the Microsoft RMS point of sale software in specific situations as noted below: RITE or your Microsoft Dynamics RMS Partner can also assist with any changes that need to be made. If they have not already been in touch with you to make the necessary changes, please contact them. Heartland has provided an alternate payment processing portal that has corrected the issue. Here is a great video showing Microsoft RMS using Card Defender to process EMV/chip card transactions as well as NFC/phone payments: Īs RITE is one of the largest Microsoft Dynamics RMS Partners in North America, please do contact us at 88 if you no longer have an active Microsoft Dynamics RMS Partner and we will be happy to access your situation. These solutions range from installing separate payment terminals to using the Card Defender EMV solution for Microsoft RMS. The good news is that there are several options available to become SHA-256 compliant and still keep using the Microsoft RMS point of sale software. ![]() If you are not sure whether your equipment is SHA-256 compliant, then a call to your First Data salesperson and/or Microsoft Dynamics RMS Partner is highly advised. This has been communicated multiple times to First Data customers but, given the upcoming deadline, we wanted to make sure that this deadline was communicated as many ways as possible. Retailers using equipment that is not SHA-256 compliant will not be able to process transactions if using First Data for merchant services after December 28th, 2016. Information, Known Issues, and Advice Related to SHA-1, SHA-2 and the Microsoft RMS Point of Sale Softwareįirst Data has communicated that December 28th, 2016 is the deadline for SHA-256 compliance. ![]()
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